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Once the program starts, it will display the Terms and Conditions.

If you choose to Save, you will have to manually run the program file after it has downloaded to your computer. If you choose Run, the program will start as soon as it downloads.

Select Run or Save File when prompted.

Please contact customer support and share the title of the game and an explanation of where you're stuck. If you're stuck in a game, you do not need to run Dr.

An error code appears in the Big Fish Games app (Game Manager).

Game is unable to download, install, or activate.Felix if you experience one of the following issues with a PC or Mac game:

Felix is a diagnostic tool that helps Customer Support find the source of technical issues.įor more information, click an item below: